Frequently Asked Questions
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Choose the question that most closely relates to your inquiry.
General Issues
- What are the available platforms and system requirements for Sketchpad?
- What is the most recent version of Sketchpad, and how do I get it?
- What kind of warranty is provided for Sketchpad?
- How do I communicate directly with Key Curriculum for technical support issues?
Installation and Compatibility
- How do I update my current installation of Sketchpad 5 to the most recent version?
- How much disk space does Sketchpad version 4 require?
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Will the document I created in Sketchpad version 4 open in version 5?
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Can a document created in version 5 be opened in version 4?
- I'm interested in a network/site license. What are my options for installing in a networked environment?
- In a networked environment, does Sketchpad need to write to the server? To the workstation?
- Is Sketchpad compatible with electronic whiteboards (SMART Board, eBeam, Numonics, InterWrite SchoolBoard, etc.)?
- Is Sketchpad compatible with networked application servers (such as Citrix Metaframe products)?
- Is Sketchpad version 4 compatible with Sketchpad version 3?
- Is there a Mac OS X version of Sketchpad?
- Does Sketchpad work with the new Intel-based Macintoshes?
- How do I install Sketchpad silently and are there command-line options for installing and registering?
- Is there an MSI file for Windows Installer Service that works with our institution's Sketchpad site-license?
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How do I install a Sketchpad version 5 School/Institution License on multiple computers using ALTIRIS® Software Delivery Solution for Windows?
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How do I install a Sketchpad version 5 School/Institution License on multiple computers using Apple Remote Desktop (ARD)?
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How do I install a Sketchpad version 5 School/Institution License on multiple computers using Microsoft System Center Configuration Manager 2007?
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How do I install a Sketchpad version 5 School/Institution License on multiple computers using Symantec Ghost AutoInstall (AI) network administration software?
Getting Started with Sketchpad
- I'm a new Sketchpad user. Where should I start?
- I'm upgrading from Sketchpad version 3. Where should I start?
Technical Difficulties: Sketchpad for Microsoft Windows
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When using Sketchpad on a new or newly-updated PC:
- the program displays lines incorrectly, or not at all.
- large circles fail to appear correctly.
- my computer hangs.
- When I print certain sketches, Sketchpad prints out many, many sheets of paper. Why is this, and how do I prevent it?
- How do I create PostScript output files (such as .eps, .ps, or .pdf)?
Technical Difficulties: Sketchpad for Macintosh
- When I print certain sketches, Sketchpad prints out many, many sheets of paper. Why is this, and how do I prevent it?
- How do I create PostScript output files (such as .eps, .ps, or .pdf)?
Sketchpad and the Internet
- What are my options for viewing and sharing Sketchpad activities on the Web?
- How do I configure a Web browser to open Sketchpad when I click on Sketchpad (*.gsp) documents that I encounter on the Web?
- Sketchpad documents on my Web site display as gibberish in my visitors' browsers, rather than download properly. How do I configure my Web server to identify the appropriate MIME types for Sketchpad documents that I publish?
JavaSketchpad
- When I export my Sketchpad document to JavaSketchpad, I get a message saying some objects are not supported. Why?
- Why does my browser say "This JavaSketch may be unusable because the applet file (jsp5.jar) appears to be missing from its proper location. " when I view a Web page with JavaSketchpad illustrations?
- Why does my browser say "Sorry, this page requires a Java-compatible Web browser" when I view a Web page with JavaSketchpad illustrations?